Privacy, plainly stated.

Information we collect

We may receive information you choose to provide, including your name, email address, message, shipping address, billing details, and order information. Payment information is processed by Shopify and its payment providers; Red Ground Hair does not intend to store complete payment-card numbers.

We may also receive limited technical information automatically, such as browser type, device information, approximate location derived from an IP address, pages viewed, and interactions with the site.

How we use information

We use information to respond to inquiries, operate and improve the website, process and fulfill orders, provide customer care, prevent fraud, maintain security, and meet legal and accounting obligations.

Service providers

We may share information with providers that help us host the website, process payments, fulfill and deliver orders, provide analytics, communicate with customers, or protect the business. They receive only the information reasonably needed to perform their services and are subject to their own privacy obligations.

Cookies and privacy choices

The site and its service providers may use cookies or similar technologies for essential operation, preferences, performance, and—if enabled—measurement or advertising. You can manage cookies through your browser. Through Shopify checkout and regional privacy controls, additional cookie and data-sharing choices will be presented where applicable.

Red Ground Hair does not sell personal information for money. Some advertising or analytics activity may be treated as a sale, sharing, or targeted advertising under certain privacy laws. Where those laws apply, we will provide the required method to opt out.

Retention and security

We keep personal information only as long as reasonably necessary for the purposes described here, including customer care, legal, tax, accounting, dispute, and security needs. We use reasonable safeguards, but no online system can be guaranteed completely secure.

Your rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to or opt out of certain processing. We may need to verify your identity before completing a request.

Children

This website is not directed to children under thirteen, and we do not knowingly collect personal information from children under thirteen.

Contact

Questions or privacy requests may be submitted through our secure enquiry form.